Know what your website plan covers.

1. At kickoff: Your first monthly payment is due at kickoff. It covers planning, the build and the first month of live service.
2. At launch: your first live-service month starts. No second monthly service payment is due simply because the build took time.
3. After launch: Your next monthly payment is due one month after launch. The third is due one month after that. After the initial three paid periods, service continues month to month.

A delay before launch does not trigger another monthly service payment or use up your first live-service period. A pause for missing client inputs can reschedule the work without an automatic extra fee.

Paying the initial total early still covers three initial monthly service periods starting at launch. The written proposal records the launch date and the paid service-period dates. Prelaunch cancellation is reconciled separately from the completed-site commitment.

Domain registration, email-provider licenses and other approved third-party costs are separate and paid directly by you. Your domain registrations and third-party subscription accounts remain under your control. Paid stock assets and any additional subscriptions are itemized in the proposal or separately approved before purchase.

One approved content improvement per month: a new article of up to 1,000 words or a substantive update to one existing service or case-study page.

We choose the useful task with you, using accurate business information. There is no minimum word count or filler quota. One consolidated approval/revision round is included; content is published only after your approval. Required business facts and approvals can affect the publication date.

One content task is active at a time. Client approval delays do not bank additional unstarted tasks. A draft already prepared retains its one included approval/revision round. Finishing that round after a service-period boundary does not consume another new content-task slot.

One optional 20-minute consultation per month. This is in addition to the plan's update batches. The monthly content and call allowances follow the same paid service-period clock as updates.

One-time configuration of one business mailbox in an account you control. The email provider's subscription is separate and paid directly by you.

New layouts, additional features or larger content projects are scoped separately. Discuss the content task that would be useful for your business.

Before launch

Before launch, you can email us to stop work. We reconcile the first payment against completed, approved work and refund any unearned part. Cancelling an unfinished project does not automatically make the remaining three-payment commitment due. We return your supplied materials; unfinished agency drafts are not a completed website handover.

If you want the finished website and source instead, you can choose completion of the agreed initial build and settle the initial total. Handover becomes available when both the agreed build is complete and that total is paid. The included live-service periods start at launch; you can use the paid service or arrange hosting elsewhere.

After the initial commitment

After the initial commitment, email us before your next billing date to stop the next renewal. There is no additional 30-day notice requirement or exit fee. You can also tell us earlier that you want service to end after the initial commitment. After launch, prepaid service remains available through the end of the paid period, without automatic prorated refunds. Prelaunch cancellation and our delivery responsibilities are handled separately below.

Early exit after launch

After launch, if you choose to leave before the initial commitment is fully paid, the outstanding part of the three-payment commitment is due. Once the agreed build is complete and that balance is paid, we hand over the completed work. Unused paid service remains available through its recorded service-period dates if you want it. There is no additional exit fee.

Our delivery responsibilities

If we cancel or cannot deliver the agreed work, we do not demand the remaining initial commitment for undelivered work. We reconcile any unearned portion with you; the written proposal records the applicable credit or refund arrangements. If our delay causes missed agreed monthly work, we agree completion or a credit with you instead of forfeiting that allowance.